Refund policy

Refund & Returns Policy

Changed your mind? You have 14 days.

If you are a customer in the UK and you change your mind, you can cancel your order within 14 days of the day it arrives. You don't need to give a reason. Just email us at hello@wonderweaver.co.uk with your order number, then send the items back within 14 days of telling us.

Condition of returned items

Please return kits complete and unused, in their original packaging if possible. If the rattan has been soaked, cut or woven, or parts are missing, we may reduce your refund to reflect the lower value of the kit.

Return postage

For change-of-mind returns, you pay the cost of posting the items back to us. We recommend a tracked service, as we can't refund items that don't reach us.

Your refund

We will refund you within 14 days of receiving the items back (or of you showing us proof that you have posted them, if that is earlier). For a full cancellation we also refund the standard delivery charge you paid. Refunds go back to your original payment method.

Faulty, damaged or incorrect items

If anything arrives faulty, damaged, with parts missing, or is not what you ordered, please email us within 30 days with your order number and a photo. We will send a replacement or give you a full refund, and we will cover any return postage. This does not affect your legal rights.

Items we can't take back

• E-gift cards, once the code has been sent

Gifts

If the kit was a gift, the person who received it can return it in the same way. We will refund the original buyer, or send the recipient an e-gift card for the value of the item if the buyer agrees.

Where to send returns

Wonder Weaver Design Limited, 4A Market Square, Westerham, Kent, TN16 1AW, United Kingdom

Contact

hello@wonderweaver.co.uk · 07883 368860 (Monday–Friday, 9:00–18:00)